I have been using Ebay for about 2 years with no real problems, until I had the misfortune to attempt a purchase from the above seller. On May 21st 2006, I completed a Buy-It-Now for a mobile phone holder at what appeared to be a very reasonable price from LH-DIGITAL - who are listed as a power seller, with 8000+ positive feedbacks.

After a week, nothing had arrived, so I emailed the seller. A few days later I got a reply - "leave it a few more days, and see what happens, but it has been sent".

A few more days, nothing. I left it another week. Nothing. I emailed the seller again and got a reply - "must have been lost in post, I'll send another."

A further 2 weeks pass, and nothing. Again, I email the seller, this time there is no response. I give the benefit of the doubt and leave it another week or so.

About 6 weeks later there has been no further communication and still no phone holder, so I lodge an "item not received" dispute with Ebay. All through this, I have been polite, and probably a lot more forgiving than a lot of people, but none-the-less, I was still out of pocket.

The dispute was lodged, and I left my comments on the log. 10 days pass, and LH-DIGITAL have not responded to the dispute, therefore it is found in my favour and paypal refund me.

Obviously I have left negative feedback for LH-DIGITAL - I want to warn other users that I had a problem. I left a factual statement against their name "NEVER ARRIVED, GAVE 2 MONTHS TO RECTIFY PAYPAL REFUNDED PRIVATE FB FOR A REASON?"

The seller has hidden their feedback comments, but the totals show they received an average of one negative a day for the last few months - not a good sign for a power seller - " As the pillars of our community, PowerSellers are committed to upholding and embracing the core community values that are at the very foundation of eBay "

Despite not communicating with me for the last 6 weeks, nor responding to the Ebay dispute LH-DIGITAL have had the audacity to leave me my first negative feedback in nearly 700 transactions!!

This seller has something to hide by using private feedback - it is only a matter of time before they are suspended or removed from Ebay, and their feedback will be publicly listed.

LH-DIGITAL - trade with at your own risk!

CLICK HERE TO SEE THE NEGATIVES THEY HAVE RECEIVED!!

I will let you make your own mind up whether this guide has been helpful, but if only one person who reads it saves themselves from the problems I faced, then I feel it is worth it.

Please see my other guide for some free information on unlocking mobile phones!! Thanks for reading!

Update - 11th August.

After raising the dispute with SquareTrade, LH-Digital refused to participate in any mediation. Subsequently, Ebay have now accepted the feedback was unjust and have now removed it!

I'm back to 100% feedback, and LH-Digital are still hiding theirs!

Thanks to all who have voted - I wonder if thee people who voted it as unhelpful have private feedback?!

Update - 4th October

Ebay have done the right thing and are now preventing members with private feedback from selling anything!

Update - 17th October

Their feedback is no longer hidden, and I have now been contacted by a number of other members who also had bad experiences. Somebody has also made me aware of another guide about the same seller.

Thanks for reading, and thanks to all those who supported by voting for this guide!