If the status of a payment in your My eBay is PayPal payment Pending, you have not received a payment notification email from PayPal and the payment is not showing in your PayPal account, then the payment email address you used in the eBay listing is not associated with your PayPal account and is not an email address that you currently control.

What to Do

You first need to find out what email address the payment has been made to.

Open the transaction details in your my eBay. Click the Sell Similar or Relist button (don't worry - you are not going to send the item live).





Then scroll down to the Decide how you'd like to be paid section and check the payment email address there.





Close the window, or press page back on the browser when you've taken a note of the email address.
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What to Do if the Domain Name is Correct

If you made a typo in your email address, but got the domain name correct, you could try signing up to that email provider with the typo email address.

So for example if your PayPal email payment address is bob@isp.com but you entered the email address bub@isp.com, see if you can sign up to the email address bub@isp.com

If you can sign up to that email address, you can have up to 8 email addresses attached to your PayPal account, so just add that email address.

Please refer to this PayPal Guide: PayPal Payment Email Received But No Payment in Account to see how to add an email address to your PayPal account.

The payment will then automatically show in your account.
Nice.
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What to Do if You Can't Add the email Address to Your PayPal Account

If you made a typo in the domain name, or you can’t add the address as above, you will need to ask the buyer to cancel the transaction in their PayPal account. Because the email address the payment was sent to is not associated with a PayPal account, it will remain Unclaimed for 30 days, but there will be a Cancel button next to it in the buyer’s PayPal account.

The payment will be returned to their funding source (credit/debit card if paid that way, otherwise to their PayPal balance). Card payments can take up to 30 days to be returned to the card account but it usually takes about 7 days.

If the buyer does nothing, the payment will be automatically returned in 30 days.

Once the buyer has cancelled the transaction, you can send them a Manual Invoice direct from your PayPal account. You will need the buyer’s PayPal email address to do this.

In your PayPal account go to the

• Request Money tab
• Create an Invoice
• Change the Type to eBay Items
• Fill in the buyer's email address
• Add in a personal note
• Press the Continue button





Be aware though, that if the buyer makes payment this way, they are not paying to the PayPal email address specified in the listing so they will not be covered by PayPal Buyer Protection:

https://www.paypal.com/sg/cgi-bin/webscr?cmd=p/gen/ua/policy_payments-outside#pbp-policy

So if it's an expensive item, you should be prepared to offer the buyer a Mutual Cancellation of the eBay transaction, by way of the

Unpaid Item Process - If a Buyer Does Not Pay
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When you next list an item, make sure that the payment email address you use is one that is confirmed in your PayPal account.
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The images posted here are limited in size and resolution by eBay.
If you would like to see the images in a larger, more clear format, please visit my on-line Help Page:

http://myweb.tiscali.co.uk/ajcardiac/No%20PayPal%20Payment%20Email%20Received.htm
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If you have a problem with PayPal that isn’t covered in this Guide, then take a look here:

About Me: ajcardiac3
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